1. About Woolgars

Woolgars (“we”, “us”, “our”) provides bespoke curtains and blinds, including consultation, design, made-to-measure manufacture, supply and fitting services.

These terms apply when you visit our showroom, contact us, request a quotation, place an order, or use our website.

2. Consultations & appointments

Consultations may take place in our Richmond showroom, in your home, or by arrangement. Appointments can be booked by phone, email, or via our online booking tool.

Appointment times are indicative. While we always aim to run on schedule, some flexibility may be required.

3. Quotations

All quotations are provided based on information available at the time, including measurements, fabric selection, finishes, and installation requirements.

• Quotes are typically valid for a limited period, which will be stated on the quotation.
• Prices may change if specifications are altered after the quotation is issued.
• Because our products are bespoke, prices are confirmed before production begins.

4. Bespoke and made-to-measure products

All curtains and blinds supplied by Woolgars are made to measure. This means they are produced specifically to your specifications and measurements.

For this reason, bespoke items are generally non-returnable and non-refundable, except where goods are faulty or not supplied as agreed.

5. Measurements

Where Woolgars takes measurements, we are responsible for their accuracy. If measurements are provided by you or a third party, responsibility for their accuracy remains with you.

We strongly recommend professional measurement for all made-to-measure orders.

6. Orders & payments

Orders are confirmed once you accept a quotation and any required deposit is paid.

• Payment terms will be agreed at the time of order.
• Production may not begin until payment or deposit is received.
• Final payment is typically due before or upon completion or installation.

7. Lead times

Estimated lead times are provided in good faith but may vary due to supplier availability, manufacturing schedules, or unforeseen delays.

We will keep you informed if delays arise.

8. Installation & access

Where installation is included, you agree to provide safe and reasonable access to the property at the agreed time.

Any additional work required due to restricted access, unforeseen site conditions, or changes requested on the day may result in additional charges.

9. Cancellations

If you need to cancel or reschedule an appointment, please let us know as soon as possible.

Once production of bespoke items has begun, cancellations may not be possible or may incur costs reflecting work already carried out.

10. Care & maintenance

We provide guidance on the care and maintenance of fabrics and products. Normal wear and tear, misuse, or failure to follow care instructions is not covered by any warranty.

11. Website use

The content on this website is provided for general information only. While we take care to ensure accuracy, details may change and should be confirmed with us directly.

You may not copy, reproduce, or reuse website content without our permission.

12. Limitation of liability

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any matter which cannot legally be limited.

Subject to the above, Woolgars’ liability is limited to the value of the goods or services supplied.

13. Privacy & cookies

Our use of personal information is explained in our Privacy Policy. Information about cookies can be found on our Cookies page.

14. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to these terms

We may update these terms from time to time. The “Last updated” date at the top of this page indicates the current version.