1. Who we are

Woolgars (“we”, “us”, “our”) provides bespoke curtains and blinds, including consultation, design, manufacture and fitting. This policy explains how we collect and use personal information when you contact us, visit our showroom, or book an appointment.

2. What information we collect

Depending on how you interact with us, we may collect:

• Contact details (name, email address, phone number).
• Enquiry details (your message, style preferences, basic room/window notes).
• Appointment details (preferred dates/times, and any notes you add when booking).
• Order and service details (measurements, quotations, invoices, fitting notes).

3. How we use your information

We use your information to:

• Respond to enquiries and provide advice.
• Arrange and manage showroom appointments and consultations.
• Prepare quotations, place orders, and deliver products and fitting services.
• Handle customer service queries and aftercare.
• Keep records required for accounting and tax purposes.

4. Lawful bases for processing

Under UK GDPR, we rely on the following lawful bases:

• Contract — where processing is necessary to provide a quote, supply products, or deliver fitting services.
• Legitimate interests — to respond to enquiries, manage our business, and improve our services (without overriding your rights).
• Legal obligation — for record-keeping related to accounting and tax.
• Consent — where required (for example, if a third-party service requests consent for cookies/trackers).

5. Cookies and website analytics

Woolgars does not use cookies on this website. We do not set analytics, advertising, or tracking cookies.

However, our appointments page includes an embedded scheduling tool provided by Calendly. Calendly may use cookies or similar technologies to provide its service, remember preferences, and protect against misuse.

If you prefer not to use Calendly, you can book by calling 020 8940 0762 or emailing woolgars@woolgars.com.

6. Third-party services

We may use trusted service providers to help us run our business (for example, email and appointment scheduling). Where we use third parties, we only share the information needed to provide the service.

• Calendly (appointments scheduling on the appointments page).
• Email/communications providers to receive and respond to your messages.

Some third parties may process data outside the UK. Where relevant, transfers are protected using appropriate safeguards (such as standard contractual clauses) and the provider’s security measures.

7. How long we keep your information

• Enquiries: typically kept for up to 24 months to allow follow-up and continuity.
• Customers and orders: kept for as long as necessary to provide aftercare and meet legal/accounting requirements.
• Accounting records: retained for the period required by UK law.

If you’d like us to delete enquiry information sooner, contact us and we’ll do so where we can.

8. Security

We take appropriate technical and organisational steps to protect personal information against loss, misuse, unauthorised access or disclosure. Access is limited to those who need it to provide our services.

9. Your rights

You have rights under UK GDPR, including:

• The right to access your personal information.
• The right to correct inaccurate information.
• The right to request deletion (in certain situations).
• The right to object to, or restrict, certain processing.
• The right to data portability (where applicable).
• The right to withdraw consent (where processing is based on consent).

To exercise any rights, contact us at woolgars@woolgars.com. We may need to verify your identity before responding.

10. Complaints

If you have concerns, please contact us first and we will do our best to resolve the issue. You also have the right to complain to the UK Information Commissioner’s Office (ICO).

11. Links to other websites

Our website may link to third-party websites. We’re not responsible for their privacy practices. Please review the privacy policies of any third-party sites you use.

12. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top will reflect the latest version.